Shipping Policy
- Order Processing & Turnaround: Every pack of soft plastics is poured and packaged by hand in small batches. In-stock items ship within 1–3 business days. For custom color batches or special pour requests, please allow 3–5 business days for production before shipment.
- Standard Shipping Rates: Orders under the free shipping threshold ship at a simple flat rate anywhere in the continental US.
- Free Shipping Threshold: All orders of $80 or more ship completely free—no coupon code required; free shipping applies automatically at checkout once your cart reaches $80.
- Carriers & Tracking: Orders ship via USPS Ground Advantage or Priority Mail with tracking emailed to you as soon as your label is generated. Standard transit time is 2–5 business days.
- Damaged or Missing Packages: If your package arrives damaged or tracking shows delivered but you haven’t received it, reach out via the Contact Page within 48 hours with your order number so we can make it right immediately.
Frequently Asked Questions
How should I store my soft plastics? Keep your baits in a cool, dry place out of direct sunlight. Always store them in their original resealable bags or dedicated tackle trays that are soft-plastic safe (worm-proof). Avoid mixing different plastisol blends or heavily dyed colors together in the same compartment, as color migration can occur.
Do your baits contain salt or scent? Most of our baits are poured using a premium sinking-blend plastic that delivers a natural, lifelike fall rate. For select profiles where specific action, balance, or a faster rate of fall is required, we formulate and incorporate fine-ground salt directly into the pour. Salt can also be requested for any bait profile on custom pours.
Do you do custom pours or discontinued color matches? Yes! If you need a specific flake blend, laminate pattern, or custom color run for your local waters, head to our Custom Pours page or message us directly via the Contact form with details on what you’re looking to build.
What is your return and refund policy? Due to the custom, small-batch nature of hand-poured soft plastics, we do not accept returns on opened packages or custom-run baits. If you received the incorrect item or there is a defect in your order, contact us and we will make it right immediately.
Can I modify or add to an order I just placed? If your order hasn’t been poured or packaged yet, we can usually accommodate additions or changes. Reach out right away through the Contact page with your order number.